Customer Functional Support Agent
We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them. For people with strong problem-solving skills and who love providing excellent customer service for companies that use our products & services. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Simplit's success.
Become a subject matter expert on all of the features and functions within software applications provided.
Provide expertise to clients seeking to use our provided applications effectively.
Document clients' needs, problems, interventions and interactions, escalate technical issues to our development team.
Boost Customer Satisfaction and productivity through a gamified system that gives you periodic updates on your work vs. your teammates
Territory: MENA or APAC
A lot to learn about an increasingly important technology
Become an expert on the product! Certification available internally.
Great reaction speed to tickets and quality responses that get clients to a place where their business is successful
Tickets from different time zones
Bachelor's degree or higher is preferred or aligned experience with business and/or software
Affinity with software that handles functions of business, such as CRM, Accounting, Inventory, POS, and other varieties of software that our platform provides
Ability to learn quickly
Nice to Have
Arabic is a plus
Master degree is a plus
What's great in the job?
- Learn about business solutions such as: CRM, MRP, Accounting, Inventory Management, Project Management, and more apps!
- High degree of autonomy
- Work in a small team and be the driving force for change at a growing company
- Direct access and collaboration with an interdisciplinary team of developers’ consultants, project managers, and salespeople.
- Growth potential across departments
Healthcare, dental, vision, life insurance, Flexible Spending Account (FSA), Health Savings Account (HSA)
Vacation, Sick, and Holiday paid leaves
Save on commute
Pre-tax commuter benefitsbr
(parking and transit)
Brand-name product and services in categories like travel, electronics, health, fitness, cellular, and more
Only a couple blocs from BART, Caltrain, Highway 101, carpool pickup, and Bay Bridge.
Tuesday Dinners, Monthly Lunch Mixers, Monthly Happy Hour, Annual day event
Play any sport with colleagues and the bill is covered
Eat & Drink
Peet's and Philz coffee provided all day to order and pantry snacks