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Customer Success Manager (CSM-Senior)

Salmiya, Kuwait

A sales job for smart people who care about customer's satisfaction, and like software. Your primary goal is to achieve sales target by driving up customer retention and expansion. The clients this team handles can be as small as a proprietorship or thousands of employees.

Responsibilities

  • Customer retention & expansion

  • Achieve monthly targets

  • MENA or APAC region

  • Customer Satisfaction

Challenges

  • A lot to learn

  • Master the product/problem solver

  • Deal with various industries

Must Have

  • Bachelor degree, or higher

  • 1 or 2 years of experience¬†

  • Strong knowledge in IT industries

  • Fluent in English

Nice to Have

  • Maintain customer relationship

  • Healing customer retention

  • Customer satisfaction

What's great in the job?

  • No outbound calls, you get leads and focus on providing value to them
  • You sell management software to directors of SMEs: interesting projects and people
  • Large apps scope: CRM, MRP, Accounting, Inventory, HR, Project Mgt, etc.
  • Direct coordination with functional consultants for qualification and follow ups
  • High commissions for good performers
Job Complexity:
Personal Evolution:
Variability of the Job:
Job Security:
Overachieving Possibilities:
Team / Company Size:

10 / 40 people

Avg Deal Size:

$15k

Sales Cycle:

3 months

Company Growth:

50% YoY

Company Maturity:

Profitable

Benefits

Healthcare, dental, vision, life insurance, Flexible Spending Account (FSA), Health Savings Account (HSA)

PTOs

Vacation, Sick, and Holiday paid leaves

Save on commute

Pre-tax commuter benefitsbr
(parking and transit)

Discount Programs

Brand-name product and services in categories like travel, electronics, health, fitness, cellular, and more

Prime location

Only a couple blocs from BART, Caltrain, Highway 101, carpool pickup, and Bay Bridge.

Sponsored Events

Tuesday Dinners, Monthly Lunch Mixers, Monthly Happy Hour, Annual day event

Sport Activity

Play any sport with colleagues and the bill is covered

Eat & Drink

Peet's and Philz coffee provided all day to order and pantry snacks